Complaints Procedure
At Gem UK Properties, we aim at all times to offer the best service we can to both landlords and tenants - the kind of service we would expect to receive ourselves.
This includes being:
Responsive
Fair
Professional
If you have any cause for complaint about our service, we would ask you to bring this to our attention immediately.
In the case of a simple matter, please give us a call or send an email and we will aim to deal with the issue by return.
In the case of a more complex issue, please put your complaint in writing (email or letter) and it will be acknowledged within 24 hours:
Please let us know - what the problem is and what you would like us to do about it
We will aim to resolve your complaint within 10 working days.
If we are not able to resolve your complaint and you are dissatisfied, we can arrange a 3rd party mediation.
If you remain dissatisfied the complaint may be taken to The Property Ombudsman redress scheme - please click on the link below for further information.
This includes being:
Responsive
Fair
Professional
If you have any cause for complaint about our service, we would ask you to bring this to our attention immediately.
In the case of a simple matter, please give us a call or send an email and we will aim to deal with the issue by return.
In the case of a more complex issue, please put your complaint in writing (email or letter) and it will be acknowledged within 24 hours:
Please let us know - what the problem is and what you would like us to do about it
We will aim to resolve your complaint within 10 working days.
If we are not able to resolve your complaint and you are dissatisfied, we can arrange a 3rd party mediation.
If you remain dissatisfied the complaint may be taken to The Property Ombudsman redress scheme - please click on the link below for further information.
